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The Importance of Feedback—No Matter How Difficult

Feedback at the end of an agency search is hard. Not unlike hiring a new employee—where after a time-consuming, energy-depleting, emotion-investing process, there is only one person who can fill the role. And for the person who came in second, a thoughtful, intentional conversation should occur. A

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Account Management in a Pitch

Account management matters. An agency account lead is the client’s business partner. And agencies who empower account management, prioritize their role and understand their value win new business. A few thoughts from our talk with Agency Compile.

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A Quick Note During Mental Health Month

The end of the pandemic is in sight. People are trickling back into the office. Clients and agencies are contemplating in-person meetings. And while the forward-looking me is incredibly excited and optimistic, if I’m being honest, the real-time me is a little burned out.  So, what

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The New Agency Pitch

I think it’s fair to say that within the last few weeks, we have all started to see light at the end of the tunnel. But as I reflect on how things have changed in the last year, I do wonder what pre-COVID practices and behaviors

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